If you receive a defective product, we are committed to replacing it at no additional cost to you. Please reach out to us via our contact form with subject "Order received damaged" and photos of the damaged item(s) and your order # beginning with DTC

<p>If you receive a defective product, we are committed to replacing it at no additional cost to you. Please reach out to us via our <a href="https://bbqdripez.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact form</a> with subject &quot;Order received damaged&quot; and photos of the damaged item(s) and your order # beginning with DTC#. We will promptly place an order for a replacement, which will be shipped to you as soon as possible.</p>

My order was damaged during shipment.

If your order arrives incomplete, please reach out to us via our contact form with subject "Missing/incorrect items in my order" with your order # beginning with DTC# and photos of the items you did receive. We apologize for this inconvenience and wi

<p>If your order arrives incomplete, please reach out to us via our <a href="https://bbqdripez.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact form</a> with subject &quot;Missing/incorrect items in my order&quot; with your order # beginning with DTC# and photos of the items you did receive. We apologize for this inconvenience and will expedite your missing items as soon as possible.</p>

What should I do if I received an incomplete order?

Drip EZ

Defective, Damaged, or Missing Items

What are the sizes and best uses for the prep tubs?

Are the prep tubs dishwasher safe?

How heat resistant are the prep tubs?

Do you offer replacement lids for the prep tubs?

Do the prep tubs have a water tight seal?

Do you offer repair services or patch kits for your prep tubs?

Prep Tub Questions

How do I clean the BBQ Blanket?

What cuts of meat fit in a BBQ Blanket?

Can the BBQ resting blanket be used on the grill, oven, or stove?

Rest EZ BBQ Blanket & 'Que Crib Questions

How do I clean Secondz containers?

Are the lids leakproof?

Are Secondz containers microwave-safe?

Can Secondz be used in the freezer?

How much food does each size of Secondz hold?

What materials are Secondz made of?

Secondz Questions

Are your products approved for commercial use?

What ingredients are in the dry rubs & sauces?

What are the Grill Mitts?

What are the Meat Claws?

Tarriff Questions

Do you offer free shipping for all orders?

What are your shipping rates?

Do you ship outside of the USA?

Shipping Questions

How long will it take to ship & receive my order?

Can I change my address after placing an order?

When will I receive my order confirmation?

When will I receive my shipping confirmation & tracking number?

How can I cancel my order?

My order was returned due to an incorrect address. What should I do?

What should I do if my tracking information hasn't updated or shows as cancelled?