What should I do if my tracking information hasn't updated or shows as cancelled?Updated 4 months ago

If your tracking information hasn't updated or shows as cancelled, don't worry - we're here to help. We'll take immediate action to resolve the issue and re-ship your items if necessary. 

If it has been more than 4 days since you last saw movement on your order or shipping confirmation, please reach out to us via our contact form and choose the subject "No order/shipping update in 4+ days" with your order # beginning in DTC#

Please note that we are not responsible for carrier delays and cannot control tracking updates once the shipment has left our warehouse.