My order says delivered, but it isn't here. What do I do?Updated 4 months ago

We want to help you get the items you've ordered! We'll have the most success if you do a bit of prep work before contacting us.

Your first step is to double check the tracking to see if it was handed off to another shipper (like USPS) or delivered to a mailbox or lockbox.

Next, check with neighbors to see if it was dropped off close by. If it still isn't found, begin a claim on the shipper's website with your tracking number.

Once you've started a claim with the shipper, please let us know that you didn't receive your package.