To begin the return process, please visit our Return Portal to Request A Return. It's quick and easy!

<div data-block="true" data-editor="f9q9f" data-offset-key="9qh47-0-0" id="isPasted"><p id="isPasted">We accept returns within 30 days of purchase. A return shipping fee of $11.99 will be deducted from your refund or store credit.&#xA0;</p><p>Additionally, we offer a 90-day warranty on all items. If you experience any issues within this period, please contact us through email or chat, and we&#x2019;ll make it right.</p><p>To begin the return process, please visit our <a href="https://bbqdripez.com/pages/contact-us" id="isPasted" rel="noopener noreferrer" target="_blank">Return Portal</a>. We will provide you with a shipping label, and your refund will be processed when the item is received back to our warehouse, typically within 5-7 business days.</p><p>If you have any questions or need further assistance, please reach out via our <a href="https://bbqdripez.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact form</a>. We&apos;re happy to assist you!</p></div><div data-block="true" data-editor="f9q9f" data-offset-key="3tum2-0-0"><br></div><div data-block="true" data-editor="f9q9f" data-offset-key="52rf5-0-0"><br></div>

What is the process for returning an item?

We understand that life can be unpredictable, and sometimes returning a product within the standard 30-day window isn't possible. If you find yourself needing to return an item beyond this timeframe, please don't hesitate to reach out to us.

<p id="isPasted">We understand that life can be unpredictable, and sometimes returning a product within the standard 30-day window isn&apos;t possible. If you find yourself needing to return an item beyond this timeframe, please don&apos;t hesitate to reach out to us via our <a href="https://bbqdripez.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact form</a>, with the subject &quot;Return/Exchange&quot;. Include your order # beginning with DTC# for faster assistance.</p><p>To help us assist you better, we may request photos or additional information before processing your return. Please note that returns beyond 30 days are evaluated on a case-by-case basis.</p>

Can I return a product after the 30 day return window?

You can cancel your order before it ships for a full refund. Just email us at info@bbqdripez.com with your name and order number. We accept returns within 30 days of purchase. Return shipping will be deducted from your refund payment.

<p id="isPasted">You can cancel your order before it ships for a full refund. Just email us at <a rel="noopener">info@bbqdripez.com</a> with your name and order number.</p><p>We accept returns within 30 days of purchase. For U.S. addresses, including military and territories, use our <a href="https://bbqdripez.com/pages/contact-us" rel="noopener noreferrer" target="_blank">return portal</a> to start the process. A $11.99 return shipping fee will be deducted from your refund or store credit.</p><p>Additionally, we offer a 90-day warranty on all items, ensuring your satisfaction. If you experience any issues within this period, please contact us, and we&#x2019;ll make it right.</p><p>For returns outside the U.S., please reach out via our <a href="https://bbqdripez.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact form</a> with subject &quot;Return/exchange&quot;.</p>

What is your return policy?

Drip EZ

Returns, Refunds, & Exchanges

What are the sizes and best uses for the prep tubs?

Are the prep tubs dishwasher safe?

How heat resistant are the prep tubs?

Do you offer replacement lids for the prep tubs?

Do the prep tubs have a water tight seal?

Do you offer repair services or patch kits for your prep tubs?

Prep Tub Questions

How do I clean the BBQ Blanket?

What cuts of meat fit in a BBQ Blanket?

Can the BBQ resting blanket be used on the grill, oven, or stove?

Rest EZ BBQ Blanket & 'Que Crib Questions

How do I clean Secondz containers?

Are the lids leakproof?

Are Secondz containers microwave-safe?

Can Secondz be used in the freezer?

How much food does each size of Secondz hold?

What materials are Secondz made of?

Secondz Questions

Are your products approved for commercial use?

What ingredients are in the dry rubs & sauces?

What are the Grill Mitts?

What are the Meat Claws?

Tarriff Questions

Do you offer free shipping for all orders?

What are your shipping rates?

Do you ship outside of the USA?

Shipping Questions

How long will it take to ship & receive my order?

Can I change my address after placing an order?

When will I receive my order confirmation?

When will I receive my shipping confirmation & tracking number?

How can I cancel my order?

My order was returned due to an incorrect address. What should I do?

What should I do if my tracking information hasn't updated or shows as cancelled?